Our Reviews
Charles K|2025 GMC Sierra 1500
Confirmed Sales Customer
8/14/2025
Everyone I worked with was outstanding and truly believed in taking care of the customer. Arron, Nick outstanding
Nicholas Pankosky
8/17/2025
Charles, we're happy you found our staff to be so supportive during your experience here at GMC of Watertown. Thank you again for choosing GMC of Watertown and we hope to see you again.
Oxford, CT
Tania S|2018 GMC Acadia
Confirmed Service Customer
8/14/2025
Very helpful with saving me money and time. Always a pleasant experience.
8/17/2025
Tania, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Terryville, CT
Bob B|2025 Buick Envision
Confirmed Service Customer
8/20/2025
Well oil change tire rotation took an hour and a half which was a little long but I went for a walk didn't bother me
8/21/2025
Bob, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WATERTOWN, CT
Timothy D|2025 GMC Sierra 1500
Confirmed Service Customer
7/31/2025
Everything worked out great we had our first service here and had no issues at all!
8/3/2025
Timothy, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
LAKESIDE, CT
Artur M|2025 GMC Sierra 1500
Confirmed Sales Customer
7/31/2025
Great staff!
Cameron Racevicius
8/3/2025
Artur, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Newington, CT
Kevin R|2025 GMC Sierra 1500
Confirmed Sales Customer
8/4/2025
Was a great experience! Everything was smooth and my Sales guy Michael was a big help especially with me traveling 4hrs and having to return rental car.
Michael Kecki
8/5/2025
Kevin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Middletown, DE
Joseph H|2025 GMC Yukon
Confirmed Sales Customer
8/4/2025
responsive assistance in the purchase process
Michael Kecki
8/5/2025
Joseph, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Woodbury, CT
Thomas P|2020 Buick Enclave
Confirmed Service Customer
8/4/2025
Another top service on replacing my tire pressure sensors and getting my car in on a Saturday so I was able to go out on our vacation.
8/5/2025
Thomas, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Beacon Falls, CT
Brian W|2025 GMC Sierra 1500
Confirmed Sales Customer
8/4/2025
I recently wanted to switch out of a lease to purchase a brand new truck. Cameron, Joe, and Terrence all worked hard to make this happen, from finding the exact truck that I wanted and going a few states over to pick it up and the appreciation they have for loyal customers. Terrence and Joe also helped make the financing part easy and worked to make a deal that worked for me. The customer service is always great at Ingersoll in Watertown, from the buying experience to the service department, it is top notch. I travel the extra 30 minutes to deal with them instead of going to the GMC dealership I have in town. Best dealer experience I’ve had.
Cameron Racevicius
8/5/2025
Brian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Harwinton, CT
Roberto M|2025 GMC Acadia
Confirmed Service Customer
8/20/2025
Good experience, just need to schedule at dealership instead of app
8/21/2025
Roberto, we are very happy we could provide you with a positive experience! We hope to see you soon!
wolcott, CT
Michael S|2021 GMC Canyon
Confirmed Service Customer
8/15/2025
In and out quickly. Called in the AM and had an appointment in the PM.
8/17/2025
Michael, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
CHESHIRE, CT
Joseph L|2021 Buick Envision
Confirmed Service Customer
8/22/2025
In April we left our vehicle there for two weeks,then was told part had to be ordered and couldn't give me a time. Four months later part came in,and took three days to fix
8/28/2025
Joseph, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (860) 631-5745 when you have a chance. Thank you, and we look forward to hearing from you.
Waterbury, CT
Gary K|2025 GMC Sierra 1500
Confirmed Sales Customer
8/11/2025
The experience has been great.
Nicholas Pankosky
8/14/2025
Gary, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Plainville, CT
Charles R|2024 GMC Sierra 1500
Confirmed Service Customer
8/14/2025
All went well. Good people
8/16/2025
Charles, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Woodbury, CT
Michael K|2023 GMC Terrain
Confirmed Service Customer
8/21/2025
Everything went well.
8/24/2025
Michael, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
waterbury, CT
George C|2025 GMC Sierra 1500
Confirmed Service Customer
9/1/2025
Excellent. Straightforward buying process. My second vehicle from Ingersoll.
9/2/2025
George, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Newtown, CT
Albert P|2023 Buick Encore GX
Confirmed Service Customer
8/18/2025
professional on time great
8/19/2025
Albert, we are very happy to have provided you with such a positive experience! Thank you for choosing GMC of Watertown and we hope to see you again.
Oakville, CT
Jeffrey P|2025 Buick Envision
Confirmed Service Customer
9/3/2025
fast efficient and no BS
9/3/2025
Your wonderful feedback and rating mean a lot to us. We hope to see you soon!
Watertown, CT
Ross S|2024 Buick Envision
Confirmed Service Customer
9/1/2025
Always treated with respect at this dealership. Car returned on time and in clean condition. Kept apprised of status of work. Comfortable waiting area with magazines, coffee, and more.
9/2/2025
Ross, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Milford, CT
David S|2019 Chevrolet Colorado
Confirmed Service Customer
9/18/2025
Waited over 2 hours for oil change and did not receive car wash voucher as listed
9/19/2025
David, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (860) 631-5745 so we can work towards a resolution.
Roxbury, CT
Keith B|2025 GMC Sierra 1500
Confirmed Sales Customer
10/2/2025
Michael, Matt and Terrance were great to work with and made the process easy. I would recommend GMC of Watertown to family and friends!
Michael Kecki
10/6/2025
Keith, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New Hartford, CT
Claudia B|2018 Buick Encore
Confirmed Service Customer
10/3/2025
Always the best service ever!
10/6/2025
Claudia, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Waterbury, CT
Ryan S|2019 GMC 1500 Sierra
Confirmed Service Customer
10/3/2025
I went in for an oil change but my main priority was to get the squeak out of my front brakes that has been an ongoing issue ever since my front brakes were installed 22,000 miles ago. I brought my truck back countless times about the noise. Nothing was done. Kept getting BS excuses. Not only that, my back brakes and rotors needed to be changed. I said sure, go ahead and they were not done. I will not be going back to this dealership. Peace out.
10/6/2025
Ryan, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (860) 631-5745 when you can so we can address this situation directly. Thank you and have a great day.
southington, CT
Joseph P|2019 GMC Acadia
Confirmed Service Customer
10/3/2025
The service experience was smooth and communication was excellent. 0 stars though for GMC quality. Over the past month I’ve had approximately $3,500 in repairs and the car was bought new and only has about 85,000 miles. This is my 3rd GMC and nothing but headaches. Another one I had from same dealership had several thousand dollars over the course of a few months at around the same mileage. Next car purchase. - not a GM. Build quality or get out of the business.
10/6/2025
Joseph, we really appreciate your feedback! We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (860) 631-5745.
Watertown, CT
Joanne S|2016 Buick Encore
Confirmed Service Customer
10/12/2025
I was quite disappointed with my recent experience. The technician Ian was not particularly pleasant and I was surprised the diagnostic fee was not waived despite having service completed onsite.The quoted and charged price 980.00 dollars for a $200.00 flex pipe replacement is beyond unreasonable. Regards, Joanne Silva
10/13/2025
Joanne, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (860) 631-5745 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
Waterbury, CT
William B|2022 GMC Canyon
Confirmed Service Customer
8/29/2025
While changing the wiper blades, the technician somehow broke the windshield. Fortunately a replacement was available from a glass dealer who was able to replace the windshield within a couple of hours. The dealer did not charge me for the service that I had brought the truck in for. A major inconvenience waiting around for several additional hours. Now, this morning, I discover that the drivers side door lock not functioning properly unless I use the key fob. Was working fine up until I brought it in for service! Now, I need to set up another appointment to deal with this issue!!!
9/1/2025
William, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (860) 631-5745 at your earliest convenience to discuss how we can turn this experience into a positive one.
Naugatuck, CT
Kris S|2021 Chevrolet Blazer
Confirmed Service Customer
8/29/2025
Worked with Ian. He is professional and helpful. Even did a fix on my back wiper before I left. Marsha in reception is always helpful and friendly. Be mindful of the TV station and volume...it sets a good or bad vibe for those who wait. I muted the TV it was ALL about the latest school shooting...very depressing to listen/watch.
9/1/2025
Kris, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Southbury, CT
Chukwunonso N|2022 Chevrolet Blazer
Confirmed Service Customer
10/6/2025
Great customer service, and the Service department guys are very helpful
10/8/2025
We're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
Waterbury, CT
Michael S|2025 GMC 2500HD Sierra
Confirmed Sales Customer
10/23/2025
Very easy to deal with and the complete experience went very smoothly.
Michael Kecki
10/26/2025
Your wonderful feedback and rating mean a lot to us. Thank you so much again for your feedback! We hope you have a great day!
Hopewell Junction, NY
Danielle L|2026 GMC Terrain
Confirmed Sales Customer
10/26/2025
Easy process and everyone at the dealership was extremely helpful and friendly. They went above and beyond!
Nicholas Pankosky
10/27/2025
We're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
Marlborough, CT
John H|2023 GMC Sierra 1500
Confirmed Service Customer
10/26/2025
My vehicle was towed in on a Sunday , the work was completed by Tuesday night. The turn around time was very good given the circumstances.
10/27/2025
John, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Middlebury, CT
Donna B|2022 Buick Envision
Confirmed Service Customer
11/5/2025
it was satisfactory
11/6/2025
Donna, your satisfaction is important to us, so we want to sincerely thank you for choosing GMC of Watertown. If you're ever in need of more help, please let us know!
Bristol, CT
Leslie D|2018 GMC Canyon
Confirmed Service Customer
9/15/2025
I was well informed about what needed to be done to fix my truck. I was informed by phone and the procedure and cost was explained. Drop off and pick up were extremely easy
9/16/2025
Leslie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, GMC of Watertown
Waterbury, CT
Charles O|2026 GMC Canyon
Confirmed Sales Customer
9/24/2025
Friendly and helpful staff at the dealership. From the moment I walked in until I drove away in my new truck!
Cameron Racevicius
9/26/2025
Charles, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
Watertown, CT
Robert S|2018 Buick Regal
Confirmed Service Customer
10/13/2025
Got me in very fast, normal wait, pleasant experience
10/14/2025
Robert, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bristol, CT
Hector N|2017 GMC Terrain
Confirmed Service Customer
10/13/2025
It was very fast and professional. They did an excellent Job taking care of the problem. We are happy with their service.
10/14/2025
Hector, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
New Britain, CT
Daniel M|2026 GMC Yukon
Confirmed Sales Customer
10/23/2025
It's was a pleasure meeting your staff excellent customer service
Nicholas Pankosky
10/26/2025
Daniel, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
New York, NY
Mariusz H|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/27/2025
Very good
Michael Kecki
10/28/2025
Your satisfaction is our top priority. We can't wait to see you again, have a great day.
Southington, CT
Pedro G|2012 Buick Enclave
Confirmed Service Customer
10/31/2025
Good service
10/31/2025
Pedro, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Waterbury, CT
Tania S|2018 GMC Acadia
Confirmed Service Customer
11/12/2025
Friendly service and helpful with transportation to and from dealership. Highly recommend
11/13/2025
Tania, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Terryville, CT
Nathan C|2018 Chevrolet Suburban
Confirmed Service Customer
11/12/2025
My issue is not with the service team itself. They were tentative however some things are still needed to be addressed. There is still a rattle in my left front door when driving on the highway, also the compressor is making a loud noise and they verified it needs to be replaced however, the sales manager refuses to pay for that repair. On a good faith effort, he did offer me employee pricing however I haven’t even made my first payment yet and I don’t feel I should put out $400 plus for a repair that should’ve been addressed during the certification. It is a safety issue. The vehicle keeps losing pressure from the shocks and I’m guessing that is why the compressor has burned out or is failing. I am not happy with this at all. I have addressed it with my sales person who refuses to return my emails. I chose Ingersoll because of their reputation. I am completely dissatisfied with the after sale process.
11/17/2025
Nathan, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Cheshire, CT
Byron O|2025 GMC Sierra 1500
Confirmed Service Customer
9/16/2025
Everything was done correctly and in a timely fashion.
9/17/2025
Byron, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
South Windsor, CT
Maritza L|2017 GMC 1500 Sierra
Confirmed Service Customer
9/25/2025
I was greeted with kindness and I felt very welcomed
9/28/2025
Maritza, your satisfaction is important to us, so we want to sincerely thank you for choosing GMC of Watertown and we hope to see you again soon!
Torrington, CT
Peter R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/29/2025
My sales guy was Nicholas Pankosky. He went above and beyond to make sure I knew exactly what I was getting into. He was extremely professional and knowledgeable on the product I requested to know about. I enjoyed my experience at this dealership and will definitely recommend to my family and friends. Special shutout to Matt. Didn't get his last name, but he also was very helpful in completing my purchase. Love the new 2025 GMC 2500 Sierra. Thanks guys!
Nicholas Pankosky
9/30/2025
Peter, we're happy you found our staff to be so supportive during your experience here at GMC of Watertown. Please let us know if there is anything else we can do for you; we are more than happy to help!
Waterbury, CT
Isidore Q|2026 GMC Sierra 1500
Confirmed Sales Customer
10/8/2025
Sales men were excellent they were able to find me the exact vehicle I wanted it was a great experience
Nicholas Pankosky
10/10/2025
Thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! Please don't hesitate to reach out if there's anything additional we can do for you.
Oxford, CT
Braxton Manufacturi A|2022 GMC Yukon
Confirmed Service Customer
10/16/2025
Excellent collaboration efforts while servicing my vehicle, thank you!
10/19/2025
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Watertown, CT
Brigitte B|2022 Buick Encore
Confirmed Service Customer
11/7/2025
Very pleasant experience! Staff was friendly and informative regarding my car
11/9/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing GMC of Watertown and we hope to see you again soon!
WATERTOWN, CT
Thomas C|2026 GMC Sierra 1500
Confirmed Sales Customer
11/12/2025
Nick was very professional, courteous and great to work with. Prior to purchasing this car, we had a number of interactions about other vehicles and he was excellent. Matt and Terrence helped make this smooth and efficient on the business side.
Nicholas Pankosky
11/13/2025
Thomas, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Milford, CT
Thomas P|2020 Buick Enclave
Confirmed Service Customer
11/20/2025
It has been always a great experience since purchasing our 2020 Buick Enclave in Sept 2019. The staff has always been professional, knowledgeable in always guiding us through helping us to maintain our vehicle.
11/23/2025
Thomas, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Beacon Falls, CT
Larry F|2015 Buick Regal
Confirmed Service Customer
11/10/2025
Very professional service.
11/11/2025
Larry, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! We look forward to your next visit! Take care!
Waterbury, CT
Michael M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/12/2025
My only issue was the initial contact and getting someone to call back and speak with. The best part was the diligence to allow me to drive home the first day I came to the dealership! Very impressed the numbers were the numbers from starts to finish..especially on my trade value. What we discussed was what it was. . No games no hassle . This simply approach made it impossible for me not to buy! They removed every objection I could have to purchasing
Alexis Loomis
11/12/2025
Michael, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Springfield, MA
Matthew T|2025 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
Jeff was efficient and professional. Communication was clear and I’ll use your services in the future.
11/26/2025
Matthew, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Trumbull, CT
Daniel F|2025 GMC Sierra 1500
Confirmed Sales Customer
9/1/2025
I recently purchased a 2025 GMC Sierra 1500, and I couldn’t be happier—not just with the truck, but with the entire buying experience, thanks to Michael Kecki. From the very beginning, Michael was friendly, professional, and incredibly knowledgeable. He took the time to understand exactly what I was looking for, patiently answered all my questions, and never once made me feel pressured. It’s clear he genuinely cares about his customers and wants them to drive away satisfied—not just with the vehicle, but with the whole experience. What stood out most was Michael’s honesty and integrity. He was upfront, transparent, and made sure every part of the process went smoothly—from test drive to final paperwork. It’s rare to find a salesperson who’s this trustworthy and easy to work with. If you’re thinking of buying a GMC, do yourself a favor and ask for Michael Kecki. He’s a true professional and an all-around great guy. I highly recommend him!
Michael Kecki
9/3/2025
Daniel, thank you for your kind review; we are happy to pass along your comments to Michael here at GMC of Watertown! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Waterbury, CT
Robert B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/19/2025
Took a little longer than expected. Dealership is always clean and friendly.
9/22/2025
Robert, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Watertown, CT
Keith A|2024 GMC Sierra 1500
Confirmed Service Customer
9/25/2025
I called to make an appt for a recall and was able to get an appointment for the next day. Staff was helpful and accommodating.
9/26/2025
Keith, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thomaston, CT
Michael K|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/8/2025
Easy drop off good communication
10/9/2025
Michael, thanks! We always want to hear back from our guests, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Watertown, CT
David S|2021 GMC Canyon
Confirmed Service Customer
10/16/2025
Excellent service and communication regarding the status of my vehicle.
10/18/2025
David, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Bristol, CT
Dennis B|2022 Chevrolet Colorado
Confirmed Service Customer
10/29/2025
Happy with the service .
11/1/2025
Dennis, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Watertown, CT
Karen K|2019 Buick Cascada
Confirmed Service Customer
12/6/2025
Your service team is great -went above & beyond with my seat frame issue & I can’t THANK Bryan & Jeff enough for you time & patience locating the part & getting my vehicle serviced promptly. Thank you again guys.
12/8/2025
Karen, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Prospect, CT
Aprile B|2023 GMC Acadia
Confirmed Service Customer
8/9/2025
Love this Dealership excellent customer service always!!!!
8/11/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Waterbury, CT
Stephen B|2017 Chevrolet Colorado
Confirmed Service Customer
9/18/2025
You had my truck for 8 days. And I’m still dealing with the same problem. We’ll see how it goes next time around
Beacon Falls, CT
Lea P|2021 Buick Envision
Confirmed Service Customer
9/23/2025
Everything taken care of excellently.
9/24/2025
Lea, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Watertown, CT
Patrick M|2025 GMC Sierra 1500
Confirmed Sales Customer
9/25/2025
Folks were polite, not pushy. Overall had a very positive experience
Nicholas Pankosky
9/29/2025
Patrick, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sterling, CT
John S|2026 GMC Acadia
Confirmed Sales Customer
10/22/2025
The sales experience with Mike and Terrance exceeded our expectations.
Michael Kecki
10/22/2025
John, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! We sincerely value your business and look forward to your next visit!
Hamden, CT
Tricia C|2021 Buick Envision
Confirmed Service Customer
10/25/2025
Got a great deal on tires. Both Jeff the service manager and Brian the service associate were very helpful
10/27/2025
Tricia, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Naugatuck, CT
Frederick T|2026 GMC Yukon
Confirmed Sales Customer
10/30/2025
It was an absolute pleasure.
Nicholas Pankosky
11/2/2025
Frederick, thanks! We always want to hear back from our Guests, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Brookfield, CT
Steven F|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/30/2025
friendly staff
11/2/2025
Steven, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Thomaston, CT
Henry K|2026 GMC Sierra 1500
Confirmed Sales Customer
11/21/2025
Excellent sales team professional and not pushy
Alexis Loomis
11/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
Naugatuck, CT
Frank S|2024 GMC Terrain
Confirmed Service Customer
12/8/2025
Wonderful
12/8/2025
Frank, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Naugatuck, CT
Michael C|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/13/2025
i had a good experience with Nick and Joe they both worked with me to get me the results i wanted.
Nicholas Pankosky
10/13/2025
Michael, we're happy you found our staff to be so supportive during your experience here at GMC of Watertown. Thank you again for choosing GMC of Watertown, and we hope to see you again.
Cheshire, CT
Luciano P|2022 Chevrolet Camaro
Confirmed Service Customer
10/15/2025
Was great
10/16/2025
We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Waterbury, CT
Fritz T|2021 GMC 1500 Sierra
Confirmed Service Customer
10/18/2025
Service was quick and pleasant as always
10/20/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Danbury, CT
Peter G|2013 Buick LaCrosse
Confirmed Service Customer
12/10/2025
As always a seamless, professional and accommodating experience. Scheduling was prompt, Brian who handled the intake was quick, thorough and informative. The shuttle to and back from my business was immediate which was much appreciated and Derrick, the driver , was a breath of fresh air, a very affable individual who made the ride enjoyable.
12/11/2025
Peter, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Waterbury, CT
Lois L|2019 Buick Encore
Confirmed Service Customer
1/1/2026
Always professional, courteous. Explain everything. The receptionist, Marsha, is the heart and soul of the operation
1/2/2026
Lois, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Waterbury, CT
Jeffrey N|2026 GMC Sierra 1500
Confirmed Sales Customer
1/7/2026
Outstanding experience
Nicholas Pankosky
1/7/2026
Jeffrey, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Sheffield, MA
Erik G|2026 GMC Canyon
Confirmed Sales Customer
1/7/2026
Alexis was great, i didn’t felt pressured into anything, she helped me get exactly what i was looking for. And the test drive it was freezing late at night she toughed it out and still filled it up with gas. Ended up waiting a week for one, she let me knew right away when it came in, changed a few things around all worked out. Overall great experience and more than happy with the purchase. For the record Danbury was not a good experience, was looking at a different model then saw the canyon but sales guy was pressuring a sale for a sierra saying you don’t want the canyon it’s a boys truck, and wouldn’t take no for answer, Watertown great experience.
Alexis Loomis
1/7/2026
Erik, we are very happy to have provided you with such a positive experience! Thank you again for choosing GMC of Watertown and we hope to see you again.
Orange, CT
John S|2019 GMC Acadia
Confirmed Service Customer
8/31/2025
Lost ac, temp gauge, and power steering notice . Replaced parts as needed ( had no scheduled appt) in an agreed upon time. Great service dept. Thanks to all.
9/2/2025
John, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Waterbury, CT
Meridith V|2023 GMC Sierra 2500 HD
Confirmed Service Customer
9/8/2025
I should have been informed of the potential transmission problem when I purchased vehiclr
9/8/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (860) 631-5745.
Bethany, CT
Paul S|2024 GMC Sierra 1500
Confirmed Service Customer
9/26/2025
They were able to use someone else's cancelation on my 6.2 l. Engine recall. And check to see if my motor is faulty.
9/28/2025
Paul, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Southington, CT
Fayiz P|2026 GMC Acadia
Confirmed Sales Customer
11/14/2025
All were super busy- so can't complain about the attention I got. But I got a great deal for my GMC Acadia Ultimate.
Alexis Loomis
11/16/2025
Fayiz, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Liberty Hill, TX
Richard Z|2026 GMC Sierra 1500
Confirmed Sales Customer
11/24/2025
No high pressure pleasant and friendly. Great experience. thanks Mike
Michael Kecki
11/25/2025
Richard, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Harwinton, CT
Jim H|2019 GMC 3500HD Sierra
Confirmed Service Customer
12/22/2025
Appointment was made for Wednesday at 10 am a week in advance. This is a work truck that was never looked at until Thursday PM. Truck was not fixed until Friday PM after I called and said I was coming to get it fixed or not. Then charged a $199 diagnostic fee for a check engine light and almost $500.00 for a $51 dollar part. VERY DISAPPOINTED
12/27/2025
Jim, we regret to hear that you had this experience with us. Here at GMC of Watertown, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (860) 631-5745 to discuss ways we can better serve you in the future.
Naugatuck, CT
John H|2023 GMC Sierra 1500
Confirmed Service Customer
12/29/2025
Jeff is very professional
12/29/2025
John, thanks for your praise and kind comments about our team. We hope you have a great day!
Middlebury, CT
Charles C|2020 Buick Envision
Confirmed Service Customer
1/22/2026
Service was quick. I asked them to look at a few safety related items and it was done. Satisfied.
1/23/2026
Charles, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Watertown, CT
Aprile B|2023 GMC Acadia
Confirmed Service Customer
12/19/2025
Still does an excellent job all the time!!!!
12/21/2025
Aprile, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Waterbury, CT
Patrick Q|2023 GMC Canyon
Confirmed Service Customer
12/24/2025
This is my experience: I arrived at my confirmed appointment for 9:00am on Friday, 12/19. I was one car behind a car that was partially in the bay waiting to be processed by the Service gentleman. The Service gentleman proceeded to move the vehicle in front of me through the service bay to what I'm assuming would be where the vehicles get their worked done. I stayed just outside the bay, waiting for one of the two service advisers to wave me in. Neither one of them lifted their head up. It was raining outside. After a couple minutes, with the overhead door still open and not being waved in, I pulled into the bay where the service gentleman gave me a thumbs up that my vehicle was in the acceptable position. As I was getting out of my vehicle and confirming the key fob was in the console with the Service gentleman, a service advisor got up from his desk, came into the bay and angrily told me to pull my vehicle up further so he could close the bay overhead door. He then turned around and went back to his desk. I then had to enter the service advisers area and deal with a very unfriendly adviser as he processed my service. I then went into the service waiting area for 2hrs. Other patrons, who obviously has scheduled appointment after me, were processed and their service completed before me. I ended up calling someone at the Dealership, to express my frustration and try to understand why its was taking so long to complete my oil change. The person on the phone then tried calling the service advisor in which they came back on the phone and said that the service advisors were not picking up the phone. It wasn't until I went to the viewing window, where I could see the service advisors, looking directly at the them, that he finally called me in to process the service and payment. This was extremely frustrating for me or anyone who would have had to experience such an unpleasant and unprofessional service advisor. I'm considering to never use this dealerships service department in the future. Loyal customers should never be subjected to this type of interactions.
12/28/2025
We regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (860) 631-5745 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Roxbury, CT
Mark M|2026 GMC Canyon
Confirmed Sales Customer
12/31/2025
Friendly, professional and great all around experience.
Nicholas Pankosky
12/31/2025
Mark, thank you for your kind words and this wonderful review! We hope to see you soon!
Terryville, CT
Orville H|2026 GMC Sierra 1500
Confirmed Sales Customer
1/24/2026
Very friendly and helpful. They understood ehat we were looking for and fulfilled our expevtatiins.
Travis Martin
1/24/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Canaan, CT
Laura B|2026 GMC Terrain
Confirmed Sales Customer
12/31/2025
Great overall experience. What a great group of people to work with. Very polite and courteous professionals.
Nicholas Pankosky
1/1/2026
Laura, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Lakeville, CT
Kevin S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
Nick, my sales rep, was excellent. Super helpful and listened to my needs And a shout out to Ian in service for connecting me with a great sales experience.
Nicholas Pankosky
1/1/2026
Kevin, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Litchfield, CT
William O|2026 GMC Sierra 1500
Confirmed Sales Customer
1/16/2026
Just purchased a 2026 GMC Sierra thanks to the help of Nick Pankoski and his team. Nick was very knowledgably, answering all my questions and making sure that I purchased the truck that best fit the options I was looking for. Overall, excellent service!!!! I would definitely buy another vehicle here again.
Nicholas Pankosky
1/16/2026
William, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Naugatuck, CT
Christine I|2017 Buick Envision
Confirmed Service Customer
1/23/2026
Great customer service by all
1/23/2026
Christine, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Waterbury, CT
John V|2021 GMC 1500 Sierra
Confirmed Service Customer
1/23/2026
Bryan was great! Very thorough and was in constant contact throughout the fix
1/23/2026
We're happy you found our staff to be so supportive during your experience here at GMC of Watertown. We are always more than happy to assist you if anything else comes up. Take care!
New Preston, CT
Felip M|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/16/2026
Absolutely fantastic experience all around from start to finish!
Holmes, NY
Brett Q|2026 GMC Canyon
Confirmed Sales Customer
2/22/2026
Michael K. was excellent answering all my questions and concerns. I am pleased with the product and have confidence in GMC of Watertown as everyone I met was impressive and focused.
Litchfield, CT
Peter F|2026 GMC Canyon
Confirmed Sales Customer
2/27/2026
The process could not have been easier. It was actually an enjoyable experience. Kudos to the Watertown GMC team.
Stratford, CT
John H|2023 GMC Sierra 1500
Confirmed Service Customer
2/27/2026
Jeff is very professional. During the last two warranty problems, GM rented a Hertz vehicle for my use. Hertz does a poor job when dealing with administrative issues. I recommend GM contract with another rental agency.
Middlebury, CT
Edward D|2017 Buick Encore
Confirmed Service Customer
11/5/2025
As my husband can no longer manage bills, car maintenance etc., dealing with car issues was new to me. I was told, I needed extensive work. I felt overwhelmed until the mechanic, jeff, with whom I dealt with, printed out for me exactly what needed to be and its cost. He then explained each problem my car was experiencing and what was needed to correct to correct each problem. He explained it in a way I could make sense to me. He reassured me my car would be totally safe to drive. I am so grateful, he stepped in and relieved my stress. He is very bright, and a great asset to GM.
11/6/2025
Edward, we are so pleased you enjoyed your visit to GMC of Watertown! If you have any further questions, please give us a call. We're always happy to help!
Middlebury, CT
Larry F|2015 Buick Regal
Confirmed Service Customer
1/10/2026
Always professional as usual.
1/11/2026
Larry, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Waterbury, CT
James M|2024 GMC Sierra 1500
Confirmed Service Customer
2/9/2026
Professional
Torrington, CT
Mike N|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
2/26/2026
Great service from both technician and service advisors
Southington, CT
Charles M|2026 GMC Canyon
Confirmed Sales Customer
3/3/2026
Everyone was great. Kyle Terrance Aaron and mike were all awesome friendly and accommodating. Love the truck and look forward to buying a new one after my lease is up
Michael Kecki
3/5/2026
Charles, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! If you have any further questions, please don't hesitate to reach out!
Durham, CT
Liliana J|2026 GMC Canyon
Confirmed Sales Customer
3/3/2026
Perfect. Alexis was polite, respectful, and honest. Pleasure to work with.
Alexis Loomis
3/5/2026
Liliana, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! If you have any further questions, please don't hesitate to reach out!
Stratford, CT
Brandt B|2026 GMC Terrain
Confirmed Sales Customer
3/6/2026
Nick Pankosky was absolutely great! Super nice, comforting and understanding of my needs. Definitely happy of our transaction!
Nicholas Pankosky
3/9/2026
We're happy you found our team to be so supportive during your experience here at GMC of Watertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Salisbury, CT
Kenneth C|2026 GMC Canyon
Confirmed Sales Customer
3/7/2026
Everyone was very pleasant and answered all my questions
Nicholas Pankosky
3/9/2026
Kenneth, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Oxford, CT
Jeffrey R|2020 GMC Terrain
Confirmed Service Customer
3/23/2026
I was shocked to find a number of deferred service items from Oct/2025 had gone up so drastically. Automatic Transmission Fluid Exchange up 28%, Brake Fluid Exchange up 20%, Replace Engine Air Filter up 41% and Cabin Air Filter up 7.5%.
3/25/2026
Jeffrey, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (860) 631-5745 when you have a chance. Thank you, and we look forward to hearing from you.
Norfolk, CT
Dorothy C|2020 Chevrolet Equinox
Confirmed Service Customer
12/15/2025
Always a pleasure when I come to have my car serviced
12/15/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
East Hartford, CT
Joanna H|2026 GMC Terrain
Confirmed Sales Customer
1/13/2026
We had a great time shopping for a new car Everyone was very nice and helpful Very good customer service
Michael Kecki
1/14/2026
Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Terryville, CT
Brandon U|2026 GMC Sierra 1500
Confirmed Sales Customer
1/20/2026
Great experience. Aaron and Travis were fantastic! So much so we bought a 2nd car
Travis Martin
1/21/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Oakville, CT
Anthony K|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
2/17/2026
plus is always able to get an appointment and staff is nice. negative is advisors are not honest and oversell services that are not needed at the time or mileage according to my book a simple oil change changes into 500 bucks or more every-time. get put on the spot saying i need service so i believe it then reference back to my book and it's too early. it's unfortunate and will not be returning back for service.
WOLCOTT, CT
Michael T|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/20/2026
Told to purchase entire exhaust system on my own for a truck purchased 3 weeks prior because it would be very expensive for the dealership to replace themselves.
Thomaston, CT
Stephan M|2026 GMC Yukon
Confirmed Sales Customer
3/10/2026
We have a great experience they bent over backwards to accommodate everything we asked and spent a lot of time introducing us to the options in the vehicle I would definitely return to the dealership for future purchases
Nicholas Pankosky
3/11/2026
We really appreciate your feedback! Thank you, and have a fantastic day!
BRISTOL, CT
Amy W|2024 GMC Terrain
Confirmed Service Customer
3/17/2026
The staff was excellent and took care of all of my concerns on my vehicle. I would highly recommend utilizing their services.
3/18/2026
We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
WATERTOWN, CT
Donald B|2020 GMC Terrain
Confirmed Service Customer
3/18/2026
The service department is friendly and the work was done efficiently
3/19/2026
Donald, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wolcott, CT
Mark M|2024 GMC Acadia
Confirmed Service Customer
4/8/2026
We were here from Michigan seeing friends when we noticed an antifreeze leak on our 2024 Acadia. Called and spoke with Marsha. This was on a Monday and she said to come over at 10:00 am. Bryan kept us posted on the progress. Turned out to be a gasket that had a recent service bulletin. The experience could not have been any better. We're only sorry not to live closer and use you for all of our service! Kathy and Mark
Bryan LaCouture
4/9/2026
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cedarville, MI
Janice C|2017 Chevrolet Cruze
Confirmed Service Customer
11/25/2025
I received prompt and efficient service at your dealership. Jeff, the Service Manager, is outstanding and he's the real reason I bring my car to you for service. I trust everything he tells me. Marcia, your receptionist, is lovely - so friendly and gracious.
11/25/2025
Janice, we're happy you found our Service Team to be so supportive during your experience here at GMC of Watertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Waterbury, CT
Pierrette M|2016 Buick Encore
Confirmed Service Customer
1/20/2026
Bryan & Jeff are great to work with. Kind and very knowledgeable. Appreciated getting my car looked quickly on a Friday afternoon to determine the problem and then getting it fixed in a timely manner. It was so helpful to have a loaner car over the weekend, as I had a family commitment on Saturday I needed to get to. Great customer service, actually outstanding!!
1/21/2026
We're happy you found our staff to be so supportive during your experience here at GMC of Watertown. We are always more than happy to assist you if anything else comes up. Take care!
Thomaston, CT
Elmer C|2026 GMC Sierra 1500
Confirmed Sales Customer
1/31/2026
Michael Kecki was professional, respectful, and straight to the point. No pressure, no games—just clear communication.
Poughkeepsie, NY
Tracy H|2026 GMC Canyon
Confirmed Sales Customer
2/6/2026
Everyone at GMC of Watertown (CT) was wonderful. They could not have been more patient and accommodating. I look forward to doing more business with them.
Watertown, CT
Mark B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/7/2026
Always accommodating
Branford, CT
Victor P|2026 GMC Sierra 1500
Confirmed Sales Customer
4/7/2026
Great experience
Michael Kecki
4/8/2026
Our team is committed to providing each of our Guests with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Watertown, CT
Larry F|2015 Buick Regal
Confirmed Service Customer
4/9/2026
Professional work. Service rep explained all work.
Bryan LaCouture
4/11/2026
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Waterbury, CT
Leonard J|2022 GMC 2500HD Sierra
Confirmed Service Customer
4/10/2026
On time
Ian Ainsworth
4/10/2026
Leonard, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Bethlehem, CT
Paul S|2015 Chevrolet Corvette
Confirmed Service Customer
4/19/2026
Ease in making appt, service was on time and prompt.
Bryan LaCouture
4/20/2026
Paul, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Southington, CT
William W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/7/2025
A great buying experience. Friendly, knowledgeable, helpful staff made the experience simple and stress free
Michael Kecki
12/8/2025
William, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Southington, CT
Angelo L|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/12/2025
Travis was great to work with!
Travis Martin
12/12/2025
Angelo, thanks for your praise and kind comments about Travis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Milford, CT
Gary C|2014 GMC Terrain
Confirmed Service Customer
12/16/2025
Service personnel are very accommodating. Vehicle returned in excellent condition very neat and clean.
12/17/2025
Gary, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Watertown, CT
Martin B|2025 GMC Sierra 1500
Confirmed Service Customer
1/16/2026
comfortable to wait.
1/16/2026
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
WATERTOWN, CT
Rita M|2019 Buick Envision
Confirmed Service Customer
1/23/2026
Always excellent service
1/23/2026
Rita, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Orange, CT
Suzanne H|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
2/2/2026
Jeff is the best. Very patient and does his job well. Thank you again. Great service we always get
Middlebury, CT
Kyle L|2026 GMC Yukon
Confirmed Sales Customer
2/19/2026
Great experience overall. Nick and Terrence were extremely helpful!
Fairfield, CT
Timothy Y|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
2/19/2026
Great service. Very easy to make an appointment
monroe, CT
Byron A|2025 GMC Sierra 1500
Confirmed Service Customer
4/23/2026
Everyone was very attentive and the work was done as I wanted.
Jeff Palomba
4/23/2026
Byron, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
South Windsor, CT
Bette J|2025 GMC Terrain
Confirmed Service Customer
4/23/2026
Ian is great. Always listens to my concerns. He is a great service advisor. Always leave there happy with services provided.
Ian Ainsworth
4/23/2026
Bette, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Waterbury, CT
Zakari M|2026 GMC Sierra 1500
Confirmed Sales Customer
2/2/2026
It was great
Bristol, CT
Dennis S|2022 GMC Terrain
Confirmed Service Customer
2/2/2026
I brought my vehicle up for an oil change etc. It was, as always treated with friendliness and respect. Bryan was the gentleman who checked me in. The job was competed in one hour. While waiting I enjoyed some coffee in a comfortable chair in a nice atmosphere. I really enjoyed the friendliness of the lady who sits at the center desk. I believe her name is Marsha.
Shelton, CT
Rita M|2019 Buick Envision
Confirmed Service Customer
2/13/2026
Jeff and his team Brian, Ian and Maria are always so helpful and accommodating. I’ve been a loyal customer at this dealership going back to the 1990’s. Always good service. Maria is a very friendly and outgoing makes everyone feel comfortable.
Orange, CT
Philip M|2024 GMC Sierra 1500
Confirmed Service Customer
2/13/2026
Service department is awesome
Waterbury, CT
Paul B|2023 GMC Sierra 1500
Confirmed Service Customer
2/13/2026
Everything was done in a timely manner
Watertown, CT
Michele L|2026 GMC Terrain
Confirmed Sales Customer
2/26/2026
Great experience. The entire team was professional, knowledgeable, friendly, making the entire car-buying process smooth and stress-free. They were transparent about pricing and answered my questions.
Naugatuck, CT
Amanda M|2026 GMC Terrain
Confirmed Sales Customer
3/8/2026
Alexis, Kyle and Terrance were all amazing! I had a great experience in 2020 that’s why I came back. And it didn’t disappoint. Everyone was so helpful
Alexis Loomis
3/9/2026
Thanks for highlighting some of our team who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
New Milford, CT
Allison G|2013 GMC Acadia
Confirmed Service Customer
3/12/2026
I trust them with my truck
3/14/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
berlin, CT
Steven I|2022 GMC Yukon
Confirmed Service Customer
3/26/2026
I really enjoy having our 2022 Yukon serviced at Watertown GMC. Always good conversation with Marsha while I wait and get some work done. Bryan and Ian are top notch service advisors helping me keep our Yukon trouble free for the last 4 years.
3/29/2026
Steven, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hamden, CT
Charles H|2026 GMC Canyon
Confirmed Service Customer
4/21/2026
Everyone working there is friendly and under an hour I was out. Had the truck serviced
Bryan LaCouture
4/22/2026
Charles, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Watertown, CT
Brian M|2018 GMC Terrain
Confirmed Service Customer
1/28/2026
Everyone was very helpful, had great communication regarding the status of my car, and accommodating with getting a ride to and from the dealership.
1/29/2026
Brian, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cheshire, CT
Barbara D|2024 Chevrolet Traverse
Confirmed Service Customer
2/10/2026
Great service. The techs are the best!
WATERBURY, CT
Meridith V|2023 GMC Sierra 2500 HD
Confirmed Service Customer
2/13/2026
Quick service
Bethany, CT
Christopher L|2026 GMC Terrain
Confirmed Sales Customer
3/3/2026
We knew wanted a GMC product but needed help deciding which one to get. Alexis helped us decide getting into a New Terrain.
Alexis Loomis
3/5/2026
Christopher, we're happy to hear you had such a positive experience with Alexis! We sincerely value your business and look forward to your next visit!
Greenwich, CT
William M|2023 Buick Envision
Confirmed Service Customer
3/6/2026
The Service Manager was great to work with. Very professional, courteous and got all my car work done in a timely manner. Great experience.
3/7/2026
William, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
West Haven, CT
Alan J|2025 GMC Acadia
Confirmed Service Customer
3/16/2026
Came in for 1st oil change for my Acadia. Everything went smoothly, completed within the estimated time.
3/17/2026
Alan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bristol, CT
Kris S|2021 Chevrolet Blazer
Confirmed Service Customer
4/13/2026
Professional & friendly service
Ian Ainsworth
4/17/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Southbury, CT
Justin C|2026 GMC Sierra 1500
Confirmed Sales Customer
5/22/2026
Mike Kecki was awesome. He is very personable and helpful. We will consider GMC of Watertown for our next purchase because of him.
Michael Kecki
5/23/2026
Justin, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Harwinton, CT
George F|2026 GMC Sierra 1500
Confirmed Sales Customer
5/22/2026
We have been buying cars with them for 14+ years. We trust and value their service.
Michael Kecki
5/23/2026
George, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ansonia, CT
Dennis D|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/18/2026
We will see. Purchased a 30k truck. Codes as I drove it home No side detection. And a shift to park issue. We will see if they fix it It doesn’t sound good
1/22/2026
We regret to hear that you had this experience with us. Please reach out to us at (860) 631-5745 when you can so we can address this situation directly. Thank you and have a great day.
Hartland, CT
Salvatore P|2013 Buick LaCrosse
Confirmed Service Customer
1/26/2026
fast service and done r
1/27/2026
Salvatore, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
OAKVILLE, CT
Jerry L|2026 GMC Sierra 1500
Confirmed Sales Customer
1/30/2026
My salesman Travis was amazing. Very thorough in meeting my needs in getting my new truck as well as Matt. Thank you both so much. Highly recommend GMC of Watertown.
Naugatuck, CT
Jack T|2026 GMC Sierra 1500
Confirmed Sales Customer
1/30/2026
Even on a snow day the sales team was extremely helpful, I am very grateful for everything they did
Thomaston, CT
James M|2026 GMC Sierra 1500
Confirmed Sales Customer
2/19/2026
Everything went well and getting my new truck
Torrington, CT
Sal P|2013 Buick LaCrosse
Confirmed Service Customer
3/2/2026
Jeff, went the extra mile to get my new radio covered through my third party warranty coverage.
3/4/2026
Sal, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! We do hope we can be of assistance in the future. Take care!
Watertown, CT
Giovanni D|2026 GMC Sierra 1500
Confirmed Sales Customer
3/26/2026
Great help
Nicholas Pankosky
3/29/2026
Giovanni, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wolcott, CT
Helen G|2010 GMC Terrain
Confirmed Service Customer
3/27/2026
Very friendly and knowledgeable.
3/30/2026
Helen, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Thomaston, CT
Elizabeth W|2020 GMC Acadia
Confirmed Service Customer
4/27/2026
Super accommodating. Great communication. Kind and friendly service techs.
OAKVILLE, CT
Malcolm H|2026 Chevrolet Equinox
Confirmed Service Customer
6/5/2026
It was great service
Bryan LaCouture
6/6/2026
Malcolm, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BRISTOL, CT
Silvana V|2026 GMC Terrain
Confirmed Sales Customer
6/16/2026
Great people. They were very attentive, helpful and friendly.
Michael Kecki
6/17/2026
Silvana, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Watertown, CT
Samantha C|2023 Buick Envision
Confirmed Service Customer
5/27/2026
Firstly, the service advisor came across as very condescending. Asking if I was skipping the 30k mile service "again". I told him that the service had already been done. As soon as he realized that I wasn't going to be adding on all of the extra services he was pushing I became a nuisance instead of someone still spending my hard earned money at your dealership. I asked if my vehicle had a serviceable transmission filter and I was given an I don't know answer. After the service was done the 2nd service advisor was educated enough to tell me that the filter was not serviceable, like it was common knowledge.I was charged almost $400 for a fluid change, which seems to be excessive. I was there for an hour and a half longer than the quoted 2 hours, with no communication as to why it was taking so long until the service was 10-15 minutes away from being done which ended up being almost another 40 minutes. This is the last time I will be using your dealership for service, nor will I ever purchase a vehicle from you. As a recent transplant from Maine I was hoping to create a relationship with your dealership, but after my last service experience and this one I will not be back.
Ian Ainsworth
5/27/2026
Samantha, we are disappointed to hear that you did not have a more positive experience with us at GMC of Watertown. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (860) 631-5745. We look forward to hearing from you.
MIDDLEBURY, CT
Aprile L|2023 GMC Acadia
Confirmed Service Customer
6/4/2026
This is my Favorite Dealership it’s been a Very Good Experience so far so good 😊
Ian Ainsworth
6/4/2026
We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Waterbury, CT
Dennis D|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
6/21/2026
Lawrie was awesome and kept me informed on the progress of the paperwork. The finance department definitely needs more interpersonal skills.
Lawrie James
6/22/2026
Dennis, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Oxford, CT
stephan A|2026 GMC Terrain
Confirmed Sales Customer
6/24/2026
Very satisfied
Michael Kecki
6/26/2026
Stephan , we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Watertown, CT
Joe D|2024 Chevrolet Colorado
Confirmed Service Customer
7/10/2026
Went there for an oil change cabin air filter, honest garage when I asked questions
Jason Mengold
7/11/2026
Joe, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
WATERBURY, CT
Jennifer B|2014 GMC Acadia
Confirmed Service Customer
7/10/2026
The team in the service department were very kind and efficient. Everything was explained well, and the service was quick.
Jason Mengold
7/11/2026
Jennifer, thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! Feel free to reach out to us if you need anything. Have a wonderful day.
Watertown, CT
Omar R|2026 GMC Terrain
Confirmed Sales Customer
4/19/2026
The price of the car was what I was expecting
Alexis Loomis
4/20/2026
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Astoria, NY
Richard A|2019 GMC 1500 Sierra
Confirmed Service Customer
4/22/2026
The service department is amazing. Bryan is very knowledgeable and professional. I give 5 stars because the whole team deserves it.
OXFORD, CT
Ariel D|2026 GMC Acadia
Confirmed Sales Customer
5/22/2026
Highly recommend they were great at helping me out and making sure I understand everything
Alexis Loomis
5/24/2026
Ariel, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Seymour, CT
Joseph S|2026 GMC Sierra 1500
Confirmed Sales Customer
6/3/2026
The detailing of the vehicle could of been a little better but other than that I was pleased
Nick Pankosky
6/4/2026
Joseph, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Meriden, CT
Scott D|2021 GMC Canyon
Confirmed Service Customer
6/18/2026
Friendly people got the job done while waiting
Jason Mengold
6/18/2026
Scott, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
WATERBURY, CT
Sonia A|2026 GMC Canyon
Confirmed Sales Customer
6/30/2026
I had a great experience working with Travis Martin. Couldn't have asked for a nicer salesman. He made the entire process smooth and stress-free. He went above and beyond. I truly appreciated his excellent customer service. Also want to thank Joe, Evan and Terrance as well. Everyone was just so nice and kind from start to finish Would definitely recommend buying a vehicle from GMC of Watertown.
Travis Martin
7/1/2026
Sonia, our team is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Waterbury, CT
Richard B|2026 GMC Sierra 1500
Confirmed Sales Customer
6/30/2026
Travis, Matt and Terence were all very friendly and knowledgeable throughout the vehicle purchase process. I'd recommend the dealership to anyone based on my experiences.
Travis Martin
7/2/2026
Richard, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Burlington, CT
Stephanie P|2026 GMC Sierra 1500
Confirmed Sales Customer
4/12/2026
Would highly recommend this dealership
Alexis Loomis
4/13/2026
We really appreciate your feedback! Thanks for the recommendation, and have an amazing day!
New Milford, CT
Michael J|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/16/2026
Great service. Very professional
Bryan LaCouture
4/17/2026
Michael, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Torrington, CT
George H|2020 GMC Acadia
Confirmed Service Customer
5/25/2026
Bryan followed up on a question which helped us out
Bryan LaCouture
5/26/2026
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Norwalk, CT
Joseph M|2026 GMC Sierra 1500
Confirmed Sales Customer
6/15/2026
The buying process was easy. Very accommodating.
Nick Pankosky
6/16/2026
Joseph, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Watertown, CT
Claudia B|2018 Buick Encore
Confirmed Service Customer
6/19/2026
Best service ever!!! Have been going here for 20 years and wouldn’t go anywhere else!!
Ian Ainsworth
6/20/2026
Claudia, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Waterbury, CT
Bernadette P|2020 Buick Encore GX
Confirmed Service Customer
7/1/2026
They took our car with no appointment on Friday morning as we were flying out to Florida at 2:00 in the afternoon they fixed our car for the supercharger and I couldn't ask for anything more my son picked up the car on Tuesday and I thank you very much
Bryan LaCouture
7/2/2026
Bernadette, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, GMC of Watertown
Watertown, CT
Robert L|2019 GMC 1500 Sierra
Confirmed Service Customer
5/24/2026
always professional friendly and complete
Ian Ainsworth
5/25/2026
Thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Watertown! Feel free to reach out to us if you need anything. Have a wonderful day.
Torrington, CT
Ashley H|2026 GMC Acadia
Confirmed Sales Customer
6/21/2026
I had a great experience overall!
Alexis Loomis
6/22/2026
Ashley, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Harwinton, CT
Debra M|2024 GMC Terrain
Confirmed Service Customer
7/9/2026
Very good
Jason Mengold
7/9/2026
Debra, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Newington, CT
Timothy K|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/21/2026
Service was excellent
Alexis Loomis
5/22/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cheshire, CT
Timothy Y|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/1/2026
Good
monroe, CT
Donald G|2026 GMC Canyon
Confirmed Sales Customer
7/1/2026
First impressions ARE ALWAYS IMPORTANT, & everything that was done to make this sale go through was greatly appreciated by me, & Will be remembered for future vehicle buys. Thanks All!!
Travis Martin
7/3/2026
Donald, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Goshen, CT
Sherry D|2021 Buick Envision
Confirmed Service Customer
7/2/2026
Marcia is the best part of that dealership, she's welcoming to all customers and pleasant to deal with. Everyone else acts more bothered by customers existence than appreciative of them! I have been there a few times now and not once has that changed so it wasn't just an "off" day. They act robotic and don't seem to take your concerns or feedback seriously. They didn't bother to explain their fees (which were considerably higher than another GMC dealership in the area for the same service), they just tell you your car is ready, you walk in, they hand you a paper with a total to pay and tell you where to tap your card for that payment. The most major part of my concern with my vehicle they claimed to know nothing about, that there is zero history known of this (however there are reports by the manufacturer out there explicitly stating this is a known issue on some models) so what I am describing is NOT unheard of as they claimed. Literally within the first hour of leaving the dealership with them stating the fluid exchange may very well be the issue causing the larger concern, the exact issue I asked them to help me figure out happened again! I had another adult in the car with me and they noticed immediately what I was describing to the dealership before I even pointed it out that it was still happening. From sales, through service this dealership has been a disappointment and I would not recommend at this time.
Ian Ainsworth
7/3/2026
Sherry, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (860) 631-5745 at your earliest convenience to discuss how we can turn your experience into a positive one.
Bristol, CT
Aprile B|2023 GMC Acadia
Confirmed Service Customer
7/2/2026
Experience is always pleasant been coming here for Years!!
Bryan LaCouture
7/3/2026
Aprile, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Waterbury, CT
Frank G|2026 GMC Sierra 1500
Confirmed Sales Customer
4/29/2026
Nick our salesperson was excellent, very knowledgeable and professional
Nick Pankosky
4/30/2026
Frank, we're happy you found our staff to be so supportive during your experience here at GMC of Watertown. If you have any further questions, please give us a call. We're always happy to help!
Brewster, NY
Charles D|2025 GMC Sierra 1500
Confirmed Service Customer
6/10/2026
After my truck was serviced. I found oil marks on my steering wheel, center console and drivers door. The seat was moved forward and I struck my knee in n the dashboard as I was getting in.
Jason Mengold
6/11/2026
Thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (860) 631-5745 so we can assist you further.
Naugatuck, CT
Stephanie L|2025 Buick Enclave
Confirmed Service Customer
6/18/2026
great
Bryan LaCouture
6/19/2026
Stephanie, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Waterbury, CT
Thomas P|2020 Buick Enclave
Confirmed Service Customer
7/6/2026
Staff is and always has been one of the best Their professional and knowledge of the vehicles and service to the vehicles is assurance to customers.
Bryan LaCouture
7/7/2026
Thomas, we're glad to hear you found our team was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
Beacon Falls, CT
Mary G|2020 GMC Terrain
Confirmed Service Customer
7/20/2026
The service was excellent that got me in and out in the they said it would be finished. Great customer Service.
Jason Mengold
7/21/2026
Mary, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Waterbury, CT
Sara P|2026 GMC Acadia
Confirmed Sales Customer
7/1/2026
I worked with Lawrie and she helped me ding the best case for me! I couldn’t be happier, I walked away with a car that I love and through the whole process she worked with Matt, one of the managers, who helped make the process seamless.
Lawrie James
7/1/2026
Sara, we strive for 100% satisfaction, and it is great to see you had such a positive experience at GMC of Watertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Watertown, CT
Brian G|2026 GMC Sierra EV
Confirmed Sales Customer
7/1/2026
Excellent service start to finish
Nick Pankosky
7/2/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
East Falmouth, MA
Michael L|2026 GMC Sierra 1500
Confirmed Sales Customer
4/1/2026
The salesperson Michael, the managers Kyle and Joe, and the sales consultant Terrence were all great. Very professional and personable. No games were played. Everything was straightforward and a nice easy transaction. I would 100% come back in the future and recommend the dealership to others.
Michael Kecki
4/2/2026
We strive for 100% satisfaction, and it is great to see you had such a positive experience at GMC of Watertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Seymour, CT
Tania S|2018 GMC Acadia
Confirmed Service Customer
4/21/2026
Great service
Ian Ainsworth
4/22/2026
Tania, we really appreciate your feedback! If you're ever in need of more help, please let us know!
New Milford, CT
William J|2026 GMC Sierra 1500
Confirmed Service Customer
4/21/2026
Ian was great. Took care of my problem and although it was last minute he ended up finding me a loaner.
Ian Ainsworth
4/22/2026
William, we're happy you found our team to be so supportive during your experience here at GMC of Watertown. Feel free to reach out to us if you need anything. Have a wonderful day.
Watertown, CT
Carlos R|2026 GMC Sierra 1500
Confirmed Sales Customer
6/4/2026
Great experience working with Michael Kecki
Michael Kecki
6/5/2026
Carlos, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Little Ferry, NJ
Torrington H|2020 GMC Terrain
Confirmed Service Customer
6/11/2026
Bryan was very helpful and explained each repair and pricing very well!
Bryan LaCouture
6/11/2026
We're so happy we were able to help you out. We're looking forward to your next visit with us!
Torrington, CT
David T|2026 GMC Canyon
Confirmed Sales Customer
6/17/2026
Alexis was kind, friendly and real. She didn't pressure me nor layout some line of bull. She is rare in a world of car sales idiots.
Alexis Loomis
6/18/2026
David, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Seymour, CT
Terry A|2026 GMC Sierra 1500
Confirmed Sales Customer
6/30/2026
This was our first visit to this dealership. We had a great experience and would definitely recommend it. Our salesman Mike was wonderful.
Michael Kecki
7/1/2026
Terry, our team is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Ghent, NY